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Privacy Notice

Ipsos Survey Privacy Notice for RAJAR

This Privacy Notice explains who we are, the personal data we collect, how we use it, who we share it with, and what your legal rights are.

About Ipsos UK

• Ipsos MORI UK Limited and Ipsos (market research) Limited are a specialist research agency, commonly known as Ipsos and referred to in this privacy policy as Ipsos UK. Ipsos UK is part of the Ipsos worldwide group of companies and a member of the Market Research Society. As such we abide by the Market Research Society Code of Conduct and associated regulations and guidelines.

What is Ipsos UK's legal basis for processing your personal data?

• Ipsos requires a legal basis to process your personal data. Ipsos UK's legal basis for processing is your consent to take part in this RAJAR National Radio Listening Survey. Ipsos UK is conducting this research on behalf of RAJAR (Radio Joint Audience Research Ltd). If you wish to withdraw your consent at any time, please see the section below covering 'Your Rights'.

How will Ipsos UK use any personal data, including survey responses you provide?

• Firstly, responding to this survey is entirely voluntary and any answers are given with your consent.
• For research involving children aged under 16, we will always seek consent from a parent, legal guardian or another person legally responsible for the child, before inviting them to take part in the research.
• Ipsos UK will keep your personal data and responses in strict confidence in accordance with this Privacy Notice. Ipsos UK can assure you that you will NOT be identifiable in any published results.
• Ipsos UK will use your personal data and responses solely for research purposes and to produce anonymous, statistical research findings and insights.

Who we share your data with

• Ipsos UK may be using certain supplier organisations to assist us in running the RAJAR National Radio Listening Survey and we may need to disclose portions of your personal data to these supplier organisations for that purpose. These supplier organisations include:
  • Market research agencies based in the UK
  • IT services

How will Ipsos UK ensure my personal information is secure?

• Ipsos UK takes its information security responsibilities seriously and applies various precautions to ensure your information is protected from loss, theft or misuse. Security precautions include appropriate physical security of offices and controlled and limited access to computer systems.
• Ipsos has regular internal and external audits of its information security controls and working practices, and is accredited to the International Standard for Information Security, ISO 27001.

How long will Ipsos UK retain my personal data and identifiable responses?

• Ipsos UK will only retain your data in a way that can identify you for as long as is necessary to support the research project and findings. In practice, this means that once we have satisfactorily reported the anonymous research findings, we will securely remove your personal, identifying data from our systems.
• If you have agreed to be re-contacted, your contact details will be held separately and for no longer than 2 years from the date that you have agreed. It will then be securely deleted from our systems.

Where will my personal data be held and processed?

• All of your personal data used and collected for this survey will be stored and processed in the United Kingdom and/or the European Union.

Your rights

• You have the right to access your personal data within the limited period that Ipsos UK holds it.
• Providing responses to this survey is entirely voluntary and is done so with your consent. You have the right to withdraw your consent at any time whilst we hold your personal data at an identifiable level. You also have the right to request from us the deletion or erasure of the personal information we hold about you.
• You also have the right to rectify any incorrect or out-of-date personal data about you which we may hold.
• If you want to exercise your rights, please contact us at the below Ipsos address.

If you have any complaints, we appreciate if you give us an opportunity to resolve any issue first, by contacting us as set out below. You have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO), if you have concerns on how we have processed your personal data. You can find details about how to contact the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.

What cookies do you use to store or collect information?

• This Radio Diary uses 'cookies'. Cookies are small files placed on your computer. Further details of what cookies can be found by visiting www.aboutcookies.org
• The cookies used by this site are as follows:

Site/Domain/Host	Cookie Name	Type of Cookie	Purpose of Cookie
www.radiodiary.co.uk	RAJAR	This is a first party cookie set by Ipsos	This is set for all users of the Radio Diary to distinguish you from other users, help users log into the Radio Diary and for research quality control purposes only.
	Hide message	This is a first party cookie set by Ipsos	This cookie is used to record the users choice to hide the message informing visitors to the site about the use of cookies.
	Language	This is a first party cookie set by Ipsos	This cookie is used to record the user's choice of language to display the site in.

• You can prevent the Radio Diary placing the above cookie(s) on your machine by changing your browser settings. However, if you do prevent the site from using cookies, the Radio Diary will not work properly and you will not be able to use the site.
• In addition to the use of cookies, we also automatically capture information about your operating system, display settings and browser type in order to ensure that the survey questionnaire is delivered in a form suited to the software your computer is using, and to assist you should you have problems using the Radio Diary. We do not capture any other information from your computer.

How can I contact Ipsos UK about this survey and/or my personal data?

• Contact Ipsos UK:

Email: compliance@ipsos.com with "RAJAR" in the email subject line

Post:

RAJAR
Data Protection Officer
Compliance Department
Ipsos UK Limited
3 Thomas More Square
London, E1W 1YW
United Kingdom