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Privacy Policy

This Ipsos Survey and your personal data

• RAJAR National Radio Listening Survey

This Privacy Notice explains who we are, the personal data we collect, how we use it, who we share it with, and what your legal rights are.

This is in line with the Data Protection Act 2018, which is the UK's implementation of the EU General Data Protection Regulation (GDPR), giving you more control over your data and how it is processed.

About Ipsos

• Ipsos MORI UK Limited is a specialist research agency. Ipsos is part of the Ipsos worldwide group of companies and a member of the Market Research Society. As such we abide by the Market Research Society Code of Conduct and associated regulations and guidelines.

What is Ipsos' legal basis for processing your personal data?

• Ipsos requires a legal basis to process your personal data. Ipsos' legal basis for processing is your consent to take part in this RAJAR National Radio Listening Survey. Ipsos is conducting this research on behalf of RAJAR (Radio Joint Audience Research Ltd). If you wish to withdraw your consent at any time, please see the section below covering ‘Your Rights'.

How will Ipsos use any personal data, including survey responses you provide?

• Firstly, responding to this survey is entirely voluntary and any answers are given with your consent.
• For research involving children aged under 16, we will always seek consent from a parent, legal guardian or another person legally responsible for the child, before inviting them to take part in the research.
• Ipsos will keep your personal data and responses in strict confidence in accordance with this Privacy Policy. Ipsos can assure you that you will NOT be identifiable in any published results.
• Ipsos will use your personal data and responses solely for research purposes and to produce anonymous, statistical research findings and insights.

Who we share your data with

• Ipsos may be using certain supplier organisations to assist us in running the RAJAR National Radio Listening Survey and we may need to disclose portions of your personal data to these supplier organisations for that purpose. These supplier organisations include:
  • Market research agencies based in the UK
  • IT services

How will Ipsos ensure my personal information is secure?

• Ipsos takes its information security responsibilities seriously and applies various precautions to ensure your information is protected from loss, theft or misuse. Security precautions include appropriate physical security of offices and controlled and limited access to computer systems.
• Ipsos has regular internal and external audits of its information security controls and working practices, and is accredited to the International Standard for Information Security, ISO 27001.

How long will Ipsos retain my personal data and identifiable responses?

• Ipsos will only retain your data in a way that can identify you for as long as is necessary to support the research project and findings. In practice, this means that once we have satisfactorily reported the anonymous research findings, we will securely remove your personal, identifying data from our systems.
• If you have agreed to be re-contacted, your contact details will be held separately and for no longer than 2 years from the date that you have agreed. It will then be securely deleted from our systems.

Your rights

• You have the right to access your personal data within the limited period that Ipsos holds it.
• Providing responses to this survey is entirely voluntary and is done so with your consent. You have the right to withdraw your consent and to object to our processing of your personal data at any time.
• You also have the right to rectify any incorrect or out-of-date personal data about you which we may hold.
• If you want to exercise your rights, please contact us at the below Ipsos address.
• You have the right to lodge a complaint with the Information Commissioner's Office (ICO), if you have concerns on how we have processed your personal data. You can find details about how to contact the Information Commissioner's Office at https://ico.org.uk/global/contact-us/ or by sending an email to: casework@ico.org.uk.

Where will my personal data be held and processed?

• All of your personal data used and collected for this survey will be stored and processed in the United Kingdom and/or the European Union.

What cookies do you use to store or collect information?

• This Radio Diary uses 'cookies'. Cookies are small files placed on your computer. Further details of what cookies are can be found by visiting www.aboutcookies.org
• The cookies used by this site are as follows:

Site/Domain/Host	Cookie Name	Type of Cookie	Purpose of Cookie
www.radiodiary.co.uk	RAJAR	This is a first party cookie set by Ipsos	This is set for all users of the Radio Diary to distinguish you from other users, help users log into the Radio Diary and for research quality control purposes only.
	Hide message	This is a first party cookie set by Ipsos	This cookie is used to record the users choice to hide the message informing visitors to the site about the use of cookies.
	Language	This is a first party cookie set by Ipsos	This cookie is used to record the user's choice of language to display the site in.

• You can prevent the Radio Diary placing the above cookie(s) on your machine by changing your browser settings. However, if you do prevent the site from using cookies, the Radio Diary will not work properly and you will not be able to use the site.
• In addition to the use of cookies, we also automatically capture information about your operating system, display settings and browser type in order to ensure that the survey questionnaire is delivered in a form suited to the software your computer is using, and to assist you should you have problems using the Radio Diary. We do not capture any other information from your computer.

How can I contact Ipsos about this survey and/or my personal data?

• Contact Ipsos:

Email: compliance@ipsos.com with "RAJAR" in the email subject line

Post:

RAJAR
Data Protection Officer
Compliance Department
Ipsos UK Limited
3 Thomas More Square
London, E1W 1YW
United Kingdom